Night & Day Nursing has always been our preferred nursing agency of choice. They maintain regular contact with us to ensure our expectations are being met. Their office staff are friendly and flexible. They liaise with us and they monitor their staff performance. This agency welcomes feedback from the facility, both good and bad and they respond accordingly. Agency management visits our facility regularly too. The Night & Day Nursing staff are always professional, caring and willing to follow the home’s approach with care delivery for our residents. Their staff members are easily identified, as they always wear the agency uniform and their ID badges.
Unified Care has always demonstrated excellent customer service with prompt follow up of any issues. Account management has been managed well despite a change of business ownership and continuity has been maintained with the same staff in the main office as well as agency staff who are sent. We are very happy with the service provided by Unified Care. Special mention to Tracey Stow.
Happy New Year. Night and Day’s support in the last year and past years are very much appreciated, not only for assisting us in filling in our shifts but the exceptional quality work performance of your staff is just amazing.
Further, thank you for your offer of free education and training opportunities. I have consulted my team and we love the opportunity to have the following education sessions: